Thursday, June 21, 2007

Kaspersky Kudos

I've just had to rebuild the Windows XP machine that the kids use for game-playing in the rec room. I backed-up the hard drive to an external USB drive using Windows Backup, zapped, re-installed, all fine. When it came time to re-install my virus checker of choice, Kaspersky AV 6.0, I couldn't find the .key file that the downloadable version of KAV wanted in order to recognise my existing license. Windows Backup is just the worst interface (why can't you resize the window for pity's sake?!) So I called Kaspersky tech support in the UK. What a surprise! No endless phone menu or 45+ minute wait on-hold (Vodafone, I'm looking at you). In fact, I was speaking to a tech support engineer within about 15 seconds of dialling, explained the problem in a matter of minutes, and he emailed me a new activation code. No fuss, no muss. Exactly how tech support should be done.

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